Returns Policy
At WeebTreasures, we strive to deliver the best quality products and ensure customer satisfaction. Our returns and refund policy is tailored to address issues such as damaged or incorrect products while maintaining efficient operations. Please review the policy carefully before making a claim.
General Policy:
Returns are not accepted under normal circumstances to maintain operational efficiency.
Exceptions:
- Returns will only be entertained in the rare event of a damaged or incorrect product.
- We will replace the item with your next order to minimize inconvenience.
Documentation:
- A video recording of the parcel opening is mandatory to validate claims of damage or error.
- Claims without proper video evidence may not be processed.
Eligibility Window:
Customers must report any issues within 48 hours of receiving the parcel to be eligible for a replacement or refund.
Refund Eligibility:
Refunds are only applicable in cases where the product is damaged or incorrect.
Replacement Process:
In most cases, a replacement item will be provided with your next order instead of a refund.
Processing Time:
- Once the claim is validated, refunds (if applicable) will be processed within 7 business days.
- Refunds will be credited through the same payment method used during the purchase.
Shipping Fees:
Refunds or replacements do not cover shipping fees unless explicitly agreed upon.
Quality Assurance:
We take extra care to ensure all products are thoroughly checked and packaged securely before shipment.
Non-Returnable Products:
- Custom-made or personalized items are not eligible for return or refund unless they arrive damaged.
- Items marked as "final sale" cannot be returned or refunded.
Claims Rejection:
Claims will be rejected if the damage is found to be caused post-delivery or due to mishandling.
Contact Us:
If you have any concerns or questions about your order, please don’t hesitate to reach out to our support team. We’re here to help and ensure your experience with WeebTreasures is a delightful one!